At SYC – Select Your Choice, we carefully check products before dispatch to ensure that your order reaches you in proper condition.
To keep our process simple and transparent, SYC does not offer returns or refunds. We offer exchange only in eligible cases mentioned below.
By placing an order on our website, you acknowledge and agree to this policy.
1. NO RETURN & NO REFUND
SYC follows a strict:
NO RETURN • NO REFUND • EXCHANGE ONLY
Once an order has been delivered, we do not accept general returns and we do not provide refunds for reasons such as:
- Change of mind
- Product not liked
- Colour preference changed
- Size selected incorrectly by the customer
- Ordered the wrong product
- Product no longer required
- Personal preference
- Product does not match the customer’s expected appearance
Refunds will not be issued for eligible exchange cases. The resolution will be an exchange of the product, subject to availability.
2. WHEN IS AN EXCHANGE AVAILABLE?
An exchange may be requested only if the product delivered is:
A. WRONG PRODUCT
If you receive a product different from the product ordered, you may request an exchange.
Examples:
- Wrong T-shirt design
- Wrong product
- Wrong colour
- Wrong size sent by SYC
- Wrong product received in the package
B. DAMAGED PRODUCT
If the product arrives damaged, defective or materially damaged during delivery, you may request an exchange.
Examples may include:
- Major fabric damage
- Torn product
- Significant manufacturing defect
- Product damaged during transit
- Other substantial physical damage
The issue must be clearly visible and reported within the specified time period.
3. UNBOXING VIDEO IS MANDATORY
IMPORTANT
For any claim involving a wrong or damaged product, a complete unboxing video is mandatory.
Customers must record the opening of the package from the beginning.
The video should clearly show:
- The sealed package before opening
- Shipping label / order label
- The